Returns & exchanges

Wrong size? Exchange it

• Message us within 7 days of delivery with your order code.
• The item must be unworn, unwashed and with its tags still on.
• We send you the right size once we receive the item back. The delivery fee for your district applies to the new parcel.
• If your size isn't available, we can swap for something else or refund you.

Wrong or damaged item? We fix it, free

If we sent the wrong item or it arrived damaged, tell us within 48 hours of delivery with a photo. We replace it or refund you, and we cover delivery both ways.

Refunds

Refunds are paid by bank transfer within 7 days of us receiving the item back. Delivery fees are refunded only when the mistake was ours.

What we can't take back

• Items that have been worn, washed or altered, or have their tags removed.
• Innerwear, for hygiene reasons (unless faulty).
• Wholesale orders, except for faulty items.

Please don't refuse a parcel

Changed your mind? Tell us on WhatsApp before we send it and we'll cancel for free. A refused cash-on-delivery parcel costs delivery both ways, so we may ask for payment in advance on future orders.